ETIHAD AIRWAYS BOOSTS SERVICES FOR YOUNG FAMILIES WITH INTRODUCTION OF FLYING NANNY

Karachi: September 10, 2013 – Etihad Airways, the national airline of the United Arab Emirates, has launched a dedicated in-flight child care assistance program for families, led by the introduction of a new Flying Nanny on board long haul flights. Identified by bright orange aprons, each Flying Nanny aims to provide a ‘helping hand’ to families and unaccompanied minors. They will also introduce children to the exciting collectable Etihad characters – Zoe the bee, Jamool the camel, Kundai the lion, and Boo the panda – who accompany them on their trip.

During the past two months 300 Etihad Airways cabin crew members have completed enhanced training for the role. A further 60 will be trained in September and 500 Flying Nannies will be working across Etihad Airways flights by the end of 2013. The course includes in-depth training, from the world renowned Norland College, concentrating on child psychology and sociology, enabling the Flying Nannies to identify different types of behaviour and developmental stages that children go through and how to appreciate the perspective and needs of travelling families.

Aubrey Tiedt, Etihad Airways’ Vice President Guest Services, said: “Flying with a young family can be a daunting task, even for the most experienced travellers, and the Flying Nanny role demonstrates our understanding of our guests’ needs and our commitment to making the journey as relaxing and comfortable as possible.”

During the flight the Flying Nanny will utilise her specialist training, supporting the needs of families and unaccompanied minors, as well as supporting other cabin crew members when they interact with families.

Many of these activities derive from a special kit which contains straws, stickers, cardboard and other items which the Flying Nanny uses to teach simple arts and crafts such as creating special greeting cards for friends and family.

In addition to the arts and crafts, the Flying Nannies can also teach children simple magic tricks which helps retain their focus and interest while seated. For older children, the Flying Nanny is equipped with simple quizzes and challenges to keep them occupied as well as taking them on tours of the galley during quieter moments of the flight.

Towards the end of the flight the Flying Nanny will help parents by replenishing milk bottles, and offering items such as water, fruit and other snacks especially if the family is transiting to another flight. The Flying Nanny will also advise families that are transiting at Abu Dhabi about the various baby changing and child facilities at the airport, as well as informing them that there is a children’s play area at Gate 32 in Terminal 3, and in the premium lounges.